Frequently Asked Questions

Certainly! At Diamondholic Jewels, we are experts in creating custom jewelry tailored specifically to your preferences. If you have a design in mind or need help developing one, we are here to assist you. Contact us at contact@diamondholicjewels.com or fill out our custom design form to begin the process. Please note, custom pieces are non-refundable, except in cases of defects, where we will gladly remake the item (Additional Charges Will Apply )

Our usual processing time is about 7-8 working days before shipping. This can vary depending on the product. For estimated shipping times, check the product page on our website.

For shipping and making, we offer three options:

1. Economic shipping: Making - 1-2 weeks, Shipment - 12-15 business days (Free with order).

2. Express shipping: Making - 1-2 weeks, Shipment - 7-9 business days ($30).

3. Rush express shipping: Making - 4-5 business days, Shipment - 7-9 business days ($80).

If you have further questions about a specific item's processing time, feel free to contact us.

Yes, We offer a 30-day return policy for all non-custom items from the date of delivery. Please note that custom or personalized items are non-returnable as they are created according to your specific requirements. Returns for refunds are only accepted in cases of manufacturing defects. Returns for personal reasons are not accommodated.

To find your ring size at home, refer to our ring sizing guide. If you're unsure of your size, visit our 'Sizing Guide' page for detailed instructions. If you need more help, contact us for assistance.

Absolutely! We offer engraving at no extra charge. You can specify your engraving details when placing your order or email us with your engraving requests before your order is shipped.

You can reach us anytime, 24/7, through the following methods:

• WhatsApp: +91 87994 99249
• Email: contact@diamondholicjewels.com

Feel free to reach out with any questions or for immediate assistance.

Yes, we offer a 1-year warranty on all our handmade jewelry, along with lifetime maintenance services. Our warranty covers manufacturing defects such as issues with craftsmanship, setting, and material quality.

Included in the Warranty:

• Repair or replacement of items with defects in workmanship or material
• Adjustments to ensure proper fit and functionality
• Lifetime maintenance services, including cleaning and minor repairs

Exclusions:

• Normal wear and tear
• Loss or damage of gemstones
• Theft
• Damage resulting from improper care or maintenance

For any issues covered by the warranty, please contact us, and we will be happy to assist you.

All of our jewelry is made from solid precious metals such as 925 silver, 10k, 14k, and 18k gold, as well as platinum. We do not use plated metals, ensuring each piece is crafted from high-quality, genuine materials.

Yes, we offer lab-grown diamonds, CVD (Chemical Vapor Deposition), Lab-grown diamonds, created in a controlled environment, replicate the natural diamond formation process. They are ethically produced and share the same physical and chemical properties as natural diamonds. Our lab-grown diamonds come with certifications from reputable institutions of IGI.

Yes, we offer an exquisite selection of Moissanite jewelry, renowned for its exceptional brilliance and high quality. Our collection features a diverse range of cuts and colors, ensuring that you find the perfect piece to suit your preferences.

We have Moissanite in various cuts, including the Portuguese Cut, Old European Cut (OEC), Heart and Arrow Cut, Rose Cut, and many more. Our color options are equally diverse, including Cyan Blue, Royal Blue, Canary Yellow, Grey Green, Green, Light Yellow, Pale Yellow, Teal Green, Champagne, Black, and more.

For more information on our Moissanite collection or to explore our extensive range of options, please contact us. We would be delighted to assist you in finding the perfect Moissanite piece.

Yes, we offer a variety of both natural and lab-created gemstones and birthstones. If you have a specific gemstone or custom design in mind, we can help create the perfect piece for you.

To maintain your jewelry’s beauty:

• Remove it before engaging in physical activities or using lotions and chemicals.
• Clean gently with a soft brush and mild soapy water, then rinse thoroughly.
• Dry with a soft cloth; avoid using tissues, which can be abrasive.

For detailed care instructions, visit our 'Jewelry Maintenance' page.

Yes, we offer a range of men’s jewelry, including engagement rings, wedding bands, Watch, Bracelet, Cuban Jewelry, Ice Out Jewelry and custom pieces. If you have a specific design or need a custom piece, we can create it to match your style.

Yes, we can provide ring settings without including a center diamond. Additionally, our settings can be crafted with accent diamonds in Moissanite, lab-grown diamonds, or natural diamonds. Our designs are meticulously made to ensure a perfect fit and superior quality, regardless of the type of stones you choose.

Yes, we provide wholesale options for business-to-business customers. For more information or to discuss your needs, contact us via email: contact@diamondholicjewels.com

or WhatsApp: +91 87994 99249